rajib
04-09-2009, 07:32 PM
While troubleshooting issue (often with) the DGE, support engineers may ask for a stack trace/thread dump for the DGE component. On Linux/Solaris it is as simple as sending a SIGQUIT to the corresponding Java process. On Windows, the process involves few more steps:
a. Log into the console of the server where DGE is running. If this is a remote server, make sure to Remote Desktop into the console (mstsc.exe /console)
b. Launch Windows Task Manager and click on View -> Select Columns. Enable (check) the "PID" option and click on OK.
c. On the "Processes" tab, sort the output by "Image Name" and locate "monitor.exe" (for the DGE component; this will be "webapp.exe" for Web Application). Make a note of the PID for this process.
d. Launch a web browser (on the same server) and navigate to http://www.adaptj.com/main/download. Click on the "Launch" button on that page. When prompted, select the "Open" option. It may be necessary to associate the ".jnlp" extension with TRAVERSE_DIR\apps\jre\bin\javaws.exe
e. Click on the "gear" icon next to "Process ID". From the drop-down list, select "javaw.exe" with "parent:nnn" where nnn is PID noted earlier.
f. Click on Process -> Thread Dump. The output can be copied and sent to the support team for further analysis.
a. Log into the console of the server where DGE is running. If this is a remote server, make sure to Remote Desktop into the console (mstsc.exe /console)
b. Launch Windows Task Manager and click on View -> Select Columns. Enable (check) the "PID" option and click on OK.
c. On the "Processes" tab, sort the output by "Image Name" and locate "monitor.exe" (for the DGE component; this will be "webapp.exe" for Web Application). Make a note of the PID for this process.
d. Launch a web browser (on the same server) and navigate to http://www.adaptj.com/main/download. Click on the "Launch" button on that page. When prompted, select the "Open" option. It may be necessary to associate the ".jnlp" extension with TRAVERSE_DIR\apps\jre\bin\javaws.exe
e. Click on the "gear" icon next to "Process ID". From the drop-down list, select "javaw.exe" with "parent:nnn" where nnn is PID noted earlier.
f. Click on Process -> Thread Dump. The output can be copied and sent to the support team for further analysis.